FAQ

Product 🔬  

What's in the box? 

Unless you've purchased other accessories, every linedock purchase comes with a linedock and line-u cable. We're currently out of stock on our u-cable and are instead shipping you a beautiful 1M USB-C cable.

How do my laptop and linedock stay connected?

Every linedock comes with a line-u cable in the box. The line-u cable is a smart and compact USB-C to USB-C cable that lets users seamlessly connect their laptop to their linedock without any dangling cables. linedock also has magnets placed at the top for easy positioning with your laptop. Please note that the purpose of these magnets is for positioning rather than attachment.

Is the SSD user upgradable?

Yes! Inside every linedock, there is an M.2 2280 slot that is user upgradable. Please note that doing so will void your warranty. For experienced users only!

Can I connect one external screen via Mini DisplayPort and another one via HDMI?

No. You can only extend one screen at a time, either through Mini DisplayPort, HDMI or USB-C.

Can I take it on the plane?

Yep! Although linedock has a giant powerful battery inside, the battery capacity fits just under the FAA laws. Fly, fly, fly, Clarice. Fly, fly, fly.

Compatibility 💻

Is the linedock compatible with the New MacBook Air?

Yup, it is the exact same dimension, down a tenth of a millimeter!

Is linedock compatible with the 15” MacBook Pro (2017)?

The 13" linedock is not recommended for 15” MacBook Pro (2017) owners as the device has much different power requirements relative to its little sibling. However, the 15" linedock is in the works and will launch early next year. Stay tuned!

Is linedock compatible with Windows laptops?

We are currently working on a Windows firmware to make the device fully compatible with Windows laptops. Please join our Windows waiting list and we will contact you when it is available.

What if my laptop does not have a USB-C port?

With a regular USB to USB-C cable, you can still use linedock as a docking station for all the ports as well as a portable SSD. While you will not be able to charge your laptop with your linedock, you'll still be able to use it as a portable power bank for all your other devices.

Which other devices are compatible with the 13" linedock?

Linedock 13" is compatible with most USB-C devices. It charges the Nintendo Switch at full speed, can fast charge 2 iPhone XS at the same time and most Android devices.

How do my laptop and linedock stay connected?

Every linedock comes with a line-u cable in the box. The line-u cable is a smart and compact USB-C to USB-C cable that lets users seamlessly connect their laptop to their linedock without any dangling cables. linedock also has magnets placed at the top for easy positioning with your laptop. Please note that the purpose of these magnets is for positioning rather than attachment.

Charging 🔌

How do I charge my linedock?

You can charge linedock through any of its USB-C ports with any USB-C charger. However, the optimal method to charge your linedock is through the middle USB-C port with your laptop's charger.

What is Saiyan Mode and how do I activate it?

Saiyan Mode is a powerful charging mode allowing to fast charge any device, especially laptops. Users can access Saiyan Mode by double tapping the linedock's power button when the linedock is connected to a USB-C device. Watch the yellow LED light show, then it's on! Please make sure to not have the linedock stacked under your laptop when in Saiyan Mode as it may overheat both devices.

I think my linedock has an issue. What should I do?

Your linedock is covered by a two-year warranty and a forever-support, should you be encountering any issue while using it. To contact our support team, please go to our Support section and fill a short questionnaire. We will be in touch.

Still got a question? Please shoot us a message in the chat box 💬 below and we'll get back to you within 24 hours.