Support

Cancellations, returns and refunds 🏷️  

Can I cancel my order?

If you have paid in full but haven’t received your order yet, you may cancel your order by contacting the team to hi@linedock.co.

If your order has already been shipped, you will only be able to cancel your order when you receive your item.

You must then send us back your item in accordance with the Return Policy mentioned here below. To do so, please contact our team to hi@linedock.co.

Please note that this cancellation policy does not apply to (i) any Product already opened and/or used or (ii) any Product damaged or shipped incorrectly.

What is your Return Policy?

US Returns

If your Product arrives damaged or if the Product you received is not the Product you originally ordered, we will accept returns within fifteen (15) days upon the delivery of the Product and in accordance with the returned procedure below. We’ll provide you with a prepaid return shipping label (RMA) to ship your Product back to us in its original box and ship you a replacement unit as soon as the Product has been returned and inspected.

If you have changed your mind regarding your purchase, we will accept returns within fifteen (15) days upon the delivery of your Product and in accordance with the Return Procedure below. We’ll provide you with a prepaid return shipping label (RMA) to ship your Product back to us in its original box. Provided that our team confirms that your Product was returned in accordance with the return procedure below, your original form of payment will be refunded upon receipt of your returned Product, less a $25.00 restocking fee to cover the cost of return shipping and handling.

Rest of the World Returns

If you are outside of the US and have changed your mind regarding your purchase, we can help you return your product for a refund* as long as the item is in unused condition and the original packaging is intact. We just ask that you pay and take care of the return shipping and any costs associated with returning your Product.* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

 

RETURN PROCEDURE

Step 1 - Fill out the support form here.

Step 2 - Wait for our team to get back to you within 1-3 days with further instructions. You are eligible for a return only if you have filled out the support form within your 15-day window.

Step 3 - Print the label and place it outside the returned package.

Step 4 - Drop the package to a dedicated store nearby.

You must respect the following conditions in order to obtain a full store credit or refund:

  1. Your linedock must be returned in its original packaging (product box, shipping box, etc.).
  2. Your linedock must not have defects, scratches, been damaged or used.
  3. Sealing label and security tags must still be attached to the box.
  4. Damaged linedocks must be returned in the condition in which they have been received and you shall not attempt to modify, handle or repair them. For more information, check out our Warranty Policy.

We cannot guarantee that your linedock will be accepted for a refund or exchange if it does not meet these requirements.

If the returned linedock cannot be restocked due to looking used, your request for a refund or store credit will not be processed and the original item will be returned to you.

If you have a device that is defective and covered by Warranty, please review our Warranty policy below.

*All VAT/Import taxes are the responsibility of the receiver and are non-refundable.

 

TL;DR:

This 15-Day Return Policy does not cover any of the following situations:

- I tried to replace the SSD and I broke it

- I scratched it and I want a refund

When can I expect my refund?

We are a small (and remote) team, so it may take up to a month for our team to inspect your returned linedock and refund your original form of payment. A $25.00 restocking fee will be deducted from your refund to cover the cost of return shipping and handling except in cases where we have made a shipping error.

Warranty and defects 🍋

What's your warranty?

linedock comes with a two-year warranty. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product. All warranty claims for items that were not purchased directly from www.linedock.co must include a proof of purchase from an authorized reseller on our Find us page. Any item purchased from an unauthorized reseller will not be valid for returns or warranty claims.

Line will not be liable for any damages that may result from the use of any of our products. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.

Line allows one (1) warranty claim per purchased linedock if said linedock is within our 2-year warranty. Contact: hi@linedock.co for further assistance.

TL;DR:

This warranty does not cover any of the following situations:

- It fell in the swimming pool and now it's no longer working

- The SSD does not work because I tried to replace/upgrade it myself

- I scratched it and I want a new one

- Used it as a floatation device

I think I have a defect unit. What should I do?

If you think you have a lemon device, please fill out the support form here. Our team will get back to you within 1-3 business days to schedule a debugging call with you and understand what's wrong with your device.
If it does turn out to be a defect covered by our Warranty, we will repair your device and cover for shipping costs incurred.

Questions and Feedback 🎙️

I have a technical question

You have a very specific question about your linedock? Please shoot us an e-mail to hi@inedock.co or fill out the contact form here above. We'll be glad to chat or hop on a call to help you solving whatever issue you may be experiencing.

I want to share my feedback and talk to a human

Lovely! Shoot us an mail to hi@linedock.co or use the chat box below and we'll be in touch.

Still got a question? Please shoot us a message in the chat box 💬 below and we'll get back to you within 24 hours.