Support

Orders and Shipping

Order cancellation

If you received an order confirmation but your order has not been shipped yet (= no tracking number), you may cancel your order by contacting the team to hi@linedock.co. Unless an item is Out of Stock, we are dispatching orders daily so make sure you notify our team as early as possible if you need to cancel your order.
Provided that your order has not been shipped yet, your original form of payment will be fully refunded and your order will be cancelled.
If your order has already been shipped, you will only be able to initiate a Return Claim when you receive your item. To do so, please follow our 15-Day Return Policy below. This cancellation policy does not apply to (i) any Product already opened and/or used or (ii) any Product damaged or shipped incorrectly.

Shipping and Duties

All international orders are shipping Duties Unpaid and are delivered to the Shipping address you have indicated at checkout using FedEx International Economy (Standard Shipping) and FedEx Priority (Expedited Shipping).

All EU orders are shipping VAT-included.

All orders are shipping from Belgium (Europe).

> Standard Shipping Estimated Delivery Time: 4 to 6 Business Days

> Expedited Shipping Estimated Delivery Time: 1 to 3 Business Days

Returns

15-Day Return Policy

If you have changed your mind regarding your purchase, we will accept returns within fifteen (15) days upon the delivery of your Product and in accordance with the Return Procedure below.

You must respect the following conditions in order to obtain a store credit or refund:

  1. Your Product must not have defects, scratches, been damaged or used;
  2. Sealing label and security tags must still be attached to the box;
  3. Your Product must be returned in its original packaging (Product Packaging and Shipping box);
  4. Your product must be packed in accordance with our Packing guidelines;
  5. Damaged Products must be returned in the condition in which they have been received and you shall not attempt to modify, handle or repair them. For more information, check out our Warranty Policy.

If you have a device that is defective and covered by Warranty, please review our Warranty section below.

*All VAT/Import taxes are the responsibility of the receiver and are non-refundable.

Initial shipping fees are also non-refundable.

Items purchased at discount (excluding welcome discounts) will not be considered for returns or exchanges.

Return procedure

To initiate a Return claim, please fill out the Customer Support form below within 15 days of delivery. We will review your completed form and if you are eligible for a 15-Day return, we will get back to you with a prepaid label (RMA) to ship your Product back to us in its original box.

Provided that our team confirms that your Product was returned in accordance with the Return Policy, your original form of payment will be refunded upon receipt and inspection of your returned Product, less a $45.00 restocking fee to cover the cost of handling, customs clearance, inspection and testing. Shipping fees ($15.00 - 45.00$ depending on where you are located - see shipping rates) incurred to ship your Product back to us will also be deducted from your original form of payment. Additional fees will apply if the Product returned has been damaged.

Step-by-step return procedure

Please follow this return procedure carefully.

Step 1 - Fill out the Customer support form down below 👇

Step 2 - Wait for our team to get back to you with further instructions or questions if needed.

Step 3 - Print the RMA label and follow our Packing Guidelines to pack your Product in the best conditions. Failure to follow these guidelines will result in additional fees.

Step 4 - Drop the package to a dedicated store nearby.

Step 5 - Wait for our team to receive your Product, inspect it and refund your original form of payment minus all incurred fees.

Shipment error

If your Product arrives damaged or if the Product you received is not the Product you originally ordered, we will accept returns within fifteen (15) days upon the delivery of the Product and in accordance with the Return Procedure below. To initiate a Return claim, please fill out the Customer Support form below immediately. We will review your completed form and if your claim is eligible, we will get back to you with a prepaid label (RMA) to ship your Product back to us in its original packaging and shipping box.
We will ship you a replacement unit as soon as the Product has been returned and inspected by our team.

Packing guidelines

Provided that you are eligible for a return, please follow our Packing Guidelines to pack your Product in the best conditions. These guidelines will be communicated to you together with your RMA label. Failure to follow these guidelines will result in additional fees.

Shipping rates

Provided that you are eligible for a return and that your Product was returned in accordance with the Return Policy, your original form of payment will be refunded upon receipt and inspection of your returned Product, less a $45.00 restocking fee to cover the cost of handling, customs clearance, inspection and testing. Additional fees will apply if the Product returned has been damaged.

Shipping fees incurred to ship your Product back to us are the following:

- North America: $28.82

- Europe: $16.99

- Australia and New Zealand: $38.31

- Asia: $34.47

TL;DR

We have a 15-Day Return Policy. If you are not satisfied with your Product, you are eligible for a return provided that you respect all conditions:

1) Your Product has not been used or damaged;

2) Your Product is returned as per our Packing instructions;

3) You have thoroughly filled out the Support Form within 15 days.

If you are eligible for a 15-Day return, we will send you a prepaid shipping label.

We will charge a $45.00 restocking fee to cover for Product inspection and testing, as well as an additional fee to cover for shipping costs (see Shipping rates above). Extra charges may apply if the Product you return us is damaged. It is therefore important to carefully respect our Return and Packing instructions.

We're a small team. Please allow us a few weeks to get the return process started, inspect and test your unit and issue you a refund. Thanks.

If you received a damaged Product or if the product you received is not the one you ordered, the same procedure applies. You are eligible for a return provided that you respect all conditions:

1) your Product has not been used or damaged;

2) your Product is returned as per our Packing instructions;

3) you have thoroughly filled out the Support Form within 15 days.

If you are eligible for a 15 Days return, we will send you a prepaid shipping label.

We will cover for the shipping and restocking fees and ship you a replacement Product once we have received and inspected your first Product.

Initial shipping fees are non-refundable.

Warranty

Product warranty

Your LINEDOCK comes with a One-year Limited manufacturer warranty. Alphaline Technologies SRL hereby warrants that the Product purchased (i) conforms to Line’s user documentation and (ii) is free from defects in material and workmanship in hardware for a period of One (1) year from the Date of Purchase (the “Warranty period”).

“Date of Purchase” as used in this Limited Hardware Warranty means the date on the sales receipt or, if an electronic purchase, the date of an electronic confirmation that the order has been received and accepted. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product.

Any misuse, unauthorized modification, improper installation, disassembly of the Product, excessive shock, attempted repair, accident, improper or negligent use or maintenance, any force majeure event (e.g., earthquake, lightning, flood, fire, etc.) or any other damage or failure caused by a third party or a third-party product shall render this Limited Warranty null, void and of no further effect.

This warranty does NOT apply to:

(i) Any consumable parts, including batteries;
(ii) Third-party products and accessories used in connection with Line Products;
(iii) Problems that result, directly or indirectly, from:

a. External causes such as use of Product with defective cables or problems with electrical power;

b. Usage not in accordance with Product instructions or failure to follow the Product instructions;

c. Using accessories, parts or components not supplied by Line.

All warranty claims for items that were not purchased directly from www.linedock.co must include a proof of purchase from an Authorized Reseller listed on our Find us page. Any item purchased from a reseller not listed on our Authorized Reseller page will not be valid for returns or warranty claims.

Line will not be liable for any damages that may result from the use of any of our products. Our warranty does not cover the repair or replacement of property such as electronic devices, data loss, and/or other personal property.

Line allows one (1) warranty claim per purchased LINEDOCK if said LINEDOCK is within our 1-year warranty.

Line provides paid repairs for products that are out of warranty.

Replacing the SSD will be voiding your warranty.

Replacing the SSD

Do not attempt to replace, upgrade or remove the SSD yourself—you may damage the electronic components, which could lead to the LINEDOCK malfunctioning, overheating and injury to yourself. Such damage is not covered by the Limited Hardware Warranty. The SSD in your LINEDOCK should be replaced by LINE, an authorized service provider or an expert, and must be recycled or disposed of separately from household waste. Replacing the SSD will be voiding your warranty.

Warranty claims

Your LINEDOCK comes with a One-Year Limited manufacturer warranty. If you experience any issue with your Product, please fill out the Customer Support form down below thoroughly and we will get back to you with further instructions or questions if we have any. Once you have filled out the Customer Support form, our team will review it and study your warranty claim. If you are covered by our warranty, we will get back to you with a prepaid label (RMA) to ship your Product back to us in its original box. Provided that our team confirms that your Product was returned in accordance with our Packing Guidelines, we will inspect, repair and ship your Product back to you. It is very important that you respect our Packing guidelines in order to get your Product repaired free of charge.

Non-Warranty claims

If you experience an issue that is not eligible for a Warranty claim or if you are outside the warranty period, we will be happy to assist you with paid repairs options for your Product, depending on the issue you experience. Please fill out the Customer Support form down below thoroughly and we will get back to you with a few options.

Repairs & Upgrades

Repair services

Depending on the issue you experience, we will be happy to assist you with paid repair services for Products that are out of warranty such as:

- SSD upgrade;

- Case replacement;

- U-cable replacement;

- Battery replacement (for depleted batteries only);

- Defective ports repairs;

All repair services include functional testing and shipping fees. If you are interested in a repair, please fill out the Customer Support form below thoroughly so we understand the issue you are experiencing. We will get back to you with a few options and rates.

SSD Upgrade

We will be happy to assist you with a custom SSD upgrade. All upgrade services include functional testing and shipping fees. An SSD upgrade will not extend your warranty. If you are interested in an upgrade of your existing LINEDOCK, please fill out the Customer Support form below thoroughly. We will get back to you with a few rates.

Safety

Built-in SSD

Do not attempt to replace, upgrade or remove the SSD yourself—you may damage the electronic components, which could lead to the LINEDOCK malfunctioning, overheating and injury to yourself. Such damage is not covered by the Limited Hardware Warranty.

The SSD in your LINEDOCK should be replaced by LINE or an authorized service provider, and must be recycled or disposed of separately from household waste.

Repairing & replacing components

LINEDOCK is not user serviceable. Do not open, disassemble, or attempt to repair the LINEDOCK. Do not replace any of its components. Disassembling your LINEDOCK may damage it or cause injury to you. If your LINEDOCK needs service, is damaged, malfunctions, or comes in contact with liquid, stop using it and contact us at hi@linedock.co. Any attempt to open the LINEDOCK or replacing its components will void the Limited Hardware Warranty.

Heat Exposure

Your LINEDOCK may become very warm during peak use and in stack mode (when placed under your MacBook Pro). Sustained contact with warm surfaces or in warm temperatures for long periods of time may cause discomfort or injury and damage your LINEDOCK. Do not operate your LINEDOCK on a pillow, blanket, or other soft material that can block ventilation openings. Never push anything into the ventilation openings, as doing so may be dangerous and cause your LINEDOCK to overheat. If your LINEDOCK is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable, well-ventilated work surface and unstack it. Take special care if you have a physical condition that affects your ability to detect heat against the body.

Handle your LINEDOCK with care

It has sensitive electronic components inside. Place your LINEDOCK on a stable work surface that allows for adequate air circulation throughout the ventilation holes. Your LINEDOCK can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquids, oils, or lotions.

Compatibility

Laptop

The 13" LINEDOCK is designed for the 13" MacBook Pro and 13" MacBook Air, from 2016 on with Thunderbolt 3 ports.
The 13” LINEDOCK is not compatible with the 15" and 16" MacBook Pro as those have different power requirements.

Windows laptops are not yet compatible with the 13" LINEDOCK but we are working on it.

If your laptop does not have any USB-C port (older MacBook models for example), you will be only able to use your LINEDOCK as a docking station and/or an external SSD using a USB-C to USB cable.

USB-C Cables

Sadly not all cables were created equal, even though they all look identical. It is important to inspect the protocol they carry to know if you can use them to charge your devices, transfer data and/or display content.

As an example, USB-C 2.0 cable do not support video transmission, so if you use them to send video to a monitor, it won't work.

Using a Thunderbolt 3 cable will work fine as Thunderbolt 3 cables are retro-compatible with USB-C for Power, Video and Data. Data transfer speed is 5GB/s as per USB 3.1 Gen 1 specifications.

We therefore recommend using full-featured USB-C cables to avoid any unpleasant surprise.

MiniDisplay Port and Thunderbolt 2

The LINEDOCK 13" has a Mini DisplayPort allowing for video display. This port has the same shape as Thunderbolt 1 or Thunderbolt 2 connectors, but it will not work as one. Connecting a Thunderbolt 1 or 2 monitor to your LINEDOCK through the Mini DisplayPort will not work. The Apple Cinema Display is unfortunately not compatible with the LINEDOCK 13”.

SSD

The LINEDOCK 13" uses a M.2 Sata 2280 SSD. If you wish to install you own SSD, please note that it will void your warranty.

Charging your LINEDOCK

We recommend only using your Apple original USB-C Power Adapter to power your LINEDOCK from the backport. If you do not have an Apple Power Adapter, we recommend using one from an equivalent renowned brand. Cheap Power Adapters may provide insufficient power to your LINEDOCK which may damage the battery over time, increase charging time and limit your usage.

USB-C Compatibility

The LINEDOCK 13" is compatible with most USB-C devices. Basically, this means that any of your devices using USB-C technology will work perfectly well with the LINEDOCK. LINEDOCK 13" is not compatible with Thunderbolt 3 devices. For example, your Thunderbolt 3 external drive or your Thunderbolt 3 monitor will not work with your 13” LINEDOCK.

USB Compatibility

The LINEDOCK 13" is compatible with USB 3.0 technology. This means that it will work with any USB powered device: USB sticks, mice, keyboards, etc.

Questions and Feedback

I have another question

Please shoot us an e-mail to hi@linedock.co. We'll get back to you within 2 business days.

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